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Case Study

FountainHead Entertainment Pvt. Ltd.

  • Fountainhead have business divisions across the verticals of Events, Brand Activation, Corporate Holidays, Music & Entertainment, Digital and Production.

  • Fountainhead commenced operations in February 1995. Within the first few years, it was rated among the top 5 events agency in India.

  • Over the years, Fountainhead has worked with several Indian and international brands like Volkswagen, Diesel, Johnnie Walker, Vogue, Cartoon Network, MTV, Samsung and large conglomerates like the Aditya Birla Group and Mahindra & Mahindra.

  • Fountainhead is a leading experiential marketing agency in India with specialized business divisions in Events, Activation, MICE and Digital.

  • One of the domain covers the Travel & Tour operations. In which they operate corporate tours.

  • The tours include foreign trips apart from domestic tours & events.

Business Need:

  • As FountainHead deals in corporate journeys, multiple travelers travel to various locations throughout the year. Being a tour company, FountainHead need to keep details of all the clients based on their passport. Also Visa forms of various countries are also to be stored.

  • Human err occurred while manually feeding data of a traveler from passport to the visa form.

  • This process is time taking & prone to minor errors.

  • This process became more tiring and require more human force when it came to bulk tours.

  • FountainHead needed an automation solution that would capture details of a traveler from the passport & with less amount of human intervention populating the visa forms.

How RicohDocs Can Help?

  • Streamline the passport information tracking process

  • Provide OCR technology to retrieve the information from the passport and populate in excel or database.

  • Secure human resource files

  • Manage visa process information with clients details.

  • Manage the record of the visa for that client.

  • More easily address regulatory compliance needs of Visa, and others

  • Provide lifecycle management of tour and travel management.

  • Better service your clients by having complete information about there passport

  • We can also retrieve the passport information using barcode and store in DMS.

Ricoh's Solution:

  • Ricoh Implemented RicohDocs on the client premise as a Office Automation Solution.

  • This was a robust system which helped manage all the passport & visa of various clients & nations respectively.

  • Each visa was scanned & saved in RicohDocs with some meta-data. Also each passport was scanned & all the details on the passport was extracted using OCR and saved as meta data along with the passport in specified folders.

  • A provision was also given to manually correct any information scanned from the passport.

  • To cater the major issue of populating the visa forms, RicohDocs provided a solution as to select the visa template to be populated from the list of available templates. Den enter the passport number(s) who are travelling to the visa's nation. Now the details of all the passport are populated in the visa forms & can be saved as PDF and also taken a print of.

  • Apart from all these provision for uploading multiple passports (200+) was given using the RicohDocs Hot Folder feature. It also catered the facility of extracting the passport details.

  • User could also upload passport data or visa details through uploading excel sheets.

  • Multiple reporting options are also made available to view details of existing passport details, details of populated visa templates, etc.

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